Frequently Asked Questions
Everything you need to know about your Plush Wonderland experience
How long will it take to receive my order?
Standard shipping typically takes 7-14 business days. Please note that custom-made or pre-order plush items may require additional processing time as specified on the product page.
What is your return policy?
We offer a 30-day return window for items in their original, unwashed condition with tags attached. Please contact our support team to initiate a return authorization.
Are your plushies and apparel machine washable?
To maintain the softness and quality of our products, we recommend hand washing with mild detergent. If using a machine, please use a delicate cycle and a laundry bag.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.